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Building a successful business requires customer loyalty
Every successful business has to attract customers or clients. We need to persuade them to purchase our product or service, buy a lot of our product or service, return to do more business with us...
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How customer service excels during disasters
With over two million customers without power because of Hurricane Sandy, is it within the realm of possibilities that we can expect customer service to even scratch the surface of what we need or...
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Customer service is not an option for medical and dental practices
Medical and dental practices should provide their patients with positive customer experiences; after all aren’t we as patients still consumers who pay for services rendered either through our insurance...
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Would your customer service entice me to buy from your organization?
Have you ever walked into a business that genuinely made you smile and didn’t act as if you were obligated to buy something? Most of those businesses are extremely proud of their product or the...
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Guest services and planning needed to create a ‘Wow’ experience in buffet...
Buffets traditionally save on labor costs and provide an excellent venue to showcase a restaurant’s best food and service. In a resort area such as South Florida, the ‘”WOW” experience includes...
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Guest Post: Ritz-Carlton Customer Service Secrets
The Ritz-Carlton Hotel Company is known worldwide for it’s “legendary service.” So much so, Apple uses the luxury hospitality brand as a model for its owner customer support traditions. Part of their...
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How to survive customer service blunders in the world of social media
I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with...
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Counting down holiday shopping days: Great customer service needed
The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. Of course that includes gifts, decorations, and greeting...
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How to ‘WOW’ customers at a buffet
The luxurious and extravagant hotel on the island of Palm Beach, Florida touting two turrets with waving flags reminiscent of a Roman palace immediately creates the illusion of a magical kingdom fit...
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Zappos customer service ‘core values’ sets record for longest call
Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24...
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Why do customers want to keep coming back?
There’s only one chance to make a great first impression; that very moment you turn a customer off when something goes awry is the same moment the competition tries to reel him in with a more...
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Can personal customer service survive in a digital world?
The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions...
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BMW modeling customer service innovations after Apple
Buying a new car is a baffling and expensive experience for everyone; options have become so technical making it extremely difficult for car buyers to figure out what they need or really want. BMW...
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What happened to customer service at Sears?
The entire history of Sears is way beyond the scope of today’s blog post, but a short summary of Sears has its roots dating back to 1886 when the founder, Robert Sears began selling watches in...
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Walmart’s dismal customer service scores drive customers away
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” The Bentonville, Arkansas based retailer...
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Avoid costly mistakes by creating a better call center for customers
Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that...
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Book Review: The Customer Service Survival Kit
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the...
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‘WOW’ customer service has to be reliable and consistent
Once again it’s Spring when our fancy changes to thoughts of love and the beautiful outdoors. We picture the lush green lawns, the colorful summer blooms, the pool, the grill, and the patio designed...
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Consumer Reports says Apple does customer service better
The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC...
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A practical approach to dealing with customer service frustrations
No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we...
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